FAQ's

How long does it take for delivery?

Depending on where we are delivering to. For delivery to the United States, delivery is between 12-20 days. For the United Kingdom, and Europe, delivery can take between 20-40 days.

Can I get a refund?

Refunds are only provided in the case of faulty or defective items. In the rare event that you should you receive a faulty item, please send an email to support@chica-chica.com within 3 days of receipt with details, including photos of the faulty item(s). We will then provide details on how to return your item(s). Shipping costs are non-refundable however, the associated cost of returning any faulty goods will be reimbursed.

Exchanges will be provided should you change your mind once you have received your order. Please send an email to support@CHICA-CHICA.com within 7 days of delivery and we will provide you with details on how to return your item(s). Any associated shipping costs will be your responsibility. Once the item is received in the original condition, store credit will be applied.

Unfortunately, we are unable to offer exchanges on any of the following items:

  • Bikinis
  • Earrings

I ordered multiple items and only one arrived.

Don't fret! The remaining items are on the way. Item's may be dispatched separately due to the way in which our products are distributed and can arrive at different times.

I placed an order and I've changed my mind, can I cancel?

Yes, you can cancel any order within 3 hours if you change your mind. Just drop us an email at support@chica-chica.com.